Confidentiality and Data Protection
We ask for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act . The practice will ensure that patient confidentiality is maintained by all members of the practice team. However, for the effective functioning of a multidisciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.
Under the Charter We Aim to: -
Offer you an urgent appointment on the same day.
Offer a non-urgent appointment within two working days.
Ensure that you are seen on time , where possible, though some consultations take longer than others and there is no way of predicting this beforehand. If there is a patient with an emergency or a serious problem then we will give them priority. Please note that on occasion your Doctor may have to leave the premises. Where there is a prolonged delay, an explanation will be given by the receptionist.
Ensure you receive information that affects your health and the care being offered to you.
Give you the most appropriate care by qualified people. No care or treatment will be given without your informed consent.
Offer you the right to see your health records (in accordance with legal guidelines). Your records will be kept confidential.
Tell you about the services we offer and the names of the people involved in your care.
Patients Rights and Responsibilities
You have the right to: -
Be registered with a GP
Be offered a health check
Receive medical care
Be prescribed appropriate drugs and medicines
Be referred for a specialist opinion, where it is appropriate
Choose whether or not to take part in medical research or student training
We request that our patients: -
Treat practice employees with respect - violence, or the display of abusive behaviour will lead to immediate termination of services and possible prosecution.
Ask for clarification, if not clear on any information that we have provided.
Patients' Charter cont...
Attend booked appointments in good time and advise us if not able to attend.
Advise the practice of any changes to name, address or telephone number.
Smoking is NOT permitted anywhere in the surgery.
Dogs are not permitted unless assistance dogs.
General Access and Parking
Car parking is provided at the rear of the building for up to 12 cars; however, please leave the Doctor's space free as he may be called to an emergency.
There is a designated disabled car parking space and a ramp to enable wheelchair access to the surgery. There are also disabled toilet facilities provided. Assistance dogs are permitted.
Freedom of Information- Publication Scheme
The freedom of information act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. The scheme is available from reception.
We have a practice based Pharmacist who attends on a weekly basis to undertake medication reviews. You will be advised to attend where this is indicated.
The practice has a dedicated dietician to whom patients may be referred to simple dietary advice. The dietician will also try and see and monitor patients with more complex needs, for example, diabetic patients.
Web Site Content
The Family Surgery are not responsible for the accuracy of content made available via external links on this web site, only for the content relating to the services provided at the Surgery. SWD of Southport hold no responsibility for content other than the provision of the web site design itself, please report broken links to the practice manager.
The Family Surgery.
107 Liverpool Road, Birkdale,
Phone: 01704 566646
Fax: 01704 550858
Copyright The Family Surgery Birkdale 2012 - Design by SWD of Southport 07534 10 22 33 firstname.lastname@example.org